Terms of Service

Last updated: August 7, 2026

These Terms of Service ("Terms") govern your use of the services provided by Syntria Labs ("we," "us," or "our"), including our website at syntrialabs.com and the assistant services we operate for commercial real estate brokers. By using our services, you agree to these Terms.

1. Services

Syntria Labs operates an AI assistant for commercial real estate brokers, teams and owner operators. Depending on your plan, that may include preparing broker opinion of value packages and direct mail campaigns, building a private valuation page per property, turning rent rolls and operating statements into your own financial model, drafting outreach on your listings, filing contacts and running periodic touches, auditing lease portfolios for unbilled escalations and expiring options, answering and routing your phone calls, building websites for multi tenant properties, and working inside your email where you have granted access.

We prepare and draft. You approve and send. Nothing we produce is mailed, published, or sent to any third party without your review and approval. Every opinion of value, every valuation number and every message to your clients remains yours, issued under your name and your license.

We are not a licensed appraiser and we do not appraise property. Materials we prepare are drafts for a licensed broker's review. Any opinion of value is the broker's own professional opinion, not an appraisal, and not a Syntria Labs opinion.

We do not provide residential brokerage services.

2. Pricing & Payment

Our published plans are $300, $500 and $750 per month, with the scope of each described on our website. A one time setup fee of $500 applies, and may be waived for early clients at our discretion. Plans are billed monthly and renew until canceled.

Prices are subject to change with at least 30 days notice to existing clients. A price change will not change a fee already processed.

The lease audit. The lease portfolio audit is also available on its own for a flat $1,000, without a subscription. If we find no unbilled money and no missed deadlines, you do not pay it. If you subscribe afterwards, the $1,000 is credited against your first month. This guarantee governs over the non-refundable terms in section 3.

3. Cancellation & Refunds

There is no long-term contract and no lock in. You may cancel at any time. Cancellation takes effect at the end of your current paid billing period and stops future renewals. Work already completed and delivered is yours to keep.

Except where required by law or agreed by us in writing, fees already processed are non-refundable. The setup fee is non-refundable once setup work begins. Where we have stated a guarantee on a first build, that guarantee governs.

4. Your Material and Your Responsibilities

You agree to:

• Provide accurate information about your listings, comparables, leases and market, and tell us when it changes
• Confirm that you have the right to give us any property data, rent roll, lease, contact list or client information you send, and that doing so does not breach a confidentiality agreement, a data licence, or your firm's policies
• Review every draft, number and outbound message before it is used, mailed or sent
• Comply with all laws applicable to your outreach, including CAN-SPAM, TCPA, state anti-solicitation rules and your own licensing and firm requirements
• Not use the service for any illegal, fraudulent, or misleading purpose

You are responsible for the content of anything sent from your accounts, in your name, after your approval.

5. Optional Access to Your Email or Other Accounts

Some optional features require access to an email account or another system of yours. Access of this kind is entirely optional. It is never required to use our other services, and we will never enable it without you choosing to grant it.

Where you grant access:

• It is used solely to perform the specific work you have asked for, and for nothing else
• Any credential you provide is stored with restricted access and is never shared with any third party
• You may revoke access at any moment, by any means available to you, including changing the credential or removing the authorisation yourself, without notice to us
• We will not send any message from your account without your approval, consistent with section 1
• You remain responsible for ensuring that granting us access is permitted by your firm and by any confidentiality obligation you are under

We recommend using a revocable, scoped credential where your provider offers one. We will end this access on request and confirm when it has been ended.

6. Physical Mail

Where we prepare direct mail, we prepare artwork and recipient details for your approval. Print and postage are fulfilled by a third-party mail provider, and their fees are separate from your subscription unless we have agreed otherwise in writing. No mail piece is submitted without your approval.

7. Service Availability

We aim to keep your services running continuously but do not guarantee uninterrupted service. Occasional downtime may occur for maintenance or because of third-party providers. We are not liable for missed calls, unsent drafts, or delayed work during service interruptions.

8. Call Data & Recordings

Where we answer your phone line, calls may be recorded and transcribed. You are responsible for compliance with call recording disclosure laws in your jurisdiction, and California is a two-party consent state. We recommend informing callers that calls may be recorded, which the service can be configured to do.

9. Intellectual Property

Our technology, templates and platform infrastructure remain the property of Syntria Labs and our technology partners. Your business information, your property data, your client information and the finished work product prepared for you remain your property. You grant us a licence to use your information solely to provide these services to you.

10. Limitation of Liability

Syntria Labs is not liable for any indirect, incidental, or consequential damages arising from the use of our services. Our total liability is limited to the fees you have paid us in the 3 months preceding the event giving rise to the claim.

Our services are automated and may occasionally produce inaccurate output. Valuations, comparables, market figures, lease interpretations and financial models we draft are for your professional review and are not a substitute for your own judgement, your own verification, or professional legal, tax, appraisal or accounting advice. We are not liable for business decisions made on the basis of a draft, nor for any figure that reaches a third party after your approval.

11. Indemnification

You agree to indemnify and hold Syntria Labs harmless from any claims, damages, or expenses arising from your use of our services, the material you provide to us, outreach sent after your approval, or your violation of these Terms.

12. Modifications

We reserve the right to modify these Terms at any time. We will notify active clients of material changes via email at least 30 days in advance. Continued use of our services after changes take effect constitutes acceptance of the modified Terms.

13. Termination

We may suspend or terminate your service if you violate these Terms, fail to make payment, or use the service in a manner that could harm our business or other clients. You may terminate at any time. On termination we will return your files and delete our copies on request, and end any access you had granted.

14. Governing Law

These Terms are governed by the laws of the State of California. Any disputes will be resolved in the courts of Orange County, California.

15. Service-Request Text Messages

Where service-request texting is enabled for Syntria Labs, a person may voluntarily opt in during an answered call to receive transactional text follow-up about their specific request. Only a clear affirmative answer after the SMS disclosure authorizes text messages. An unanswered call, silence, a decline, or a hang-up before affirmative consent does not authorize an automated text. Consent is not a condition of purchase or service and does not authorize marketing messages. Message frequency varies, usually one to three messages per request. Message and data rates may apply. Reply HELP for help or STOP to opt out. Carriers are not liable for delayed or undelivered messages. For support, email support@syntrialabs.com. See our Privacy Policy and the exact SMS consent process.

16. Contact

For questions about these Terms, contact us at support@syntrialabs.com.