Terms of Service

Last updated: September 3, 2026

These Terms of Service ("Terms") govern your use of the website at syntrialabs.com and the services provided by Syntria Labs ("we," "us," or "our"). Syntria Labs is a software development company. By using our website or engaging us to build or run software for you, you agree to these Terms.

1. Services

We design, build, host, and maintain software: websites, web applications, and iOS applications. We also build and operate products of our own, including the FORCED app, which have their own terms at their own sites. Where we operate a phone line or messaging on a client's behalf, sections 8 and 15 apply.

The scope of any project is the scope written in its quote. Work that is not in the quote is not included and is quoted separately when you ask for it.

2. Quotes, Payment, and Ongoing Care

Fixed quote first. Every project starts with a written quote that states what is included, what it costs, and the expected timeline. No work is billed that you did not agree to in writing.

Deposit, then balance. A deposit starts the build. The balance is due when you have reviewed the working preview and approved it for launch, unless the quote says otherwise. Until the balance is paid, the software may remain on a preview address rather than your own domain.

Ongoing care. After launch, most projects continue on a monthly care plan priced in the quote. It covers hosting, security updates, backups, and small changes as described in the quote. Care plans are billed monthly and renew until canceled. You may cancel at any time; cancellation takes effect at the end of your current paid billing period and stops future renewals. Prices for a care plan change only with at least 30 days notice.

Third-party costs. Domains, app store developer accounts, and paid services from other companies are billed at cost or set up in your name and paid by you, as stated in the quote.

3. Cancellation and Refunds

You may stop a project at any time. Work completed up to that point is yours on payment for it. Deposits cover work already started and are non-refundable except where the quote says otherwise or the law requires it. Fees for care plans already processed are non-refundable, and cancellation stops future charges.

4. Ownership

On payment in full, you own the software we build for you: the source code, the design, the content, the domain, and the data. Hosting, domain, payment, analytics, and app store accounts are set up in your name wherever the platform allows, and access to any account we hold on your behalf is handed over at launch or on request.

We keep ownership of tools, libraries, and know-how we created before or outside your project, and of our own products. Where we use those in your project you receive a permanent license to use them as part of the software we delivered. Open-source components stay under their own licenses.

Unless you tell us otherwise in writing, we may name you as a client and show the public parts of the finished work on our website and in our portfolio.

5. Your Material and Your Responsibilities

You agree to:

• Provide accurate information, content, and material for the project, and tell us when it changes
• Confirm you have the right to use any text, images, logos, data, and customer information you give us, and that giving it to us does not breach anyone else's rights or agreements
• Review the preview and tell us what to change before approving anything for launch
• Comply with the laws that apply to your business and to the software, including consumer protection, privacy, payment, and messaging laws, and the rules of any app store or platform the software is published on
• Not use our services for any illegal, fraudulent, or misleading purpose

You are responsible for what you publish, sell, and send through software we build for you.

6. Access to Your Accounts

Building and running software often requires access to accounts of yours, such as a domain registrar, a hosting provider, a payment processor, or an app store developer account. Any access you grant is used only for the work you asked for, is stored with restricted access, is never shared with a third party, and can be revoked by you at any time. We will end that access on request and confirm when it has ended.

7. Service Availability

We aim to keep the software we host running continuously but do not guarantee uninterrupted service. Downtime may occur for maintenance or because of third-party providers such as hosting companies, payment processors, and app stores. We are not liable for losses caused by service interruptions outside our control.

8. Phone Lines, Call Data, and Recordings

Where we operate a phone line on a client's behalf, calls may be recorded and transcribed. The client is responsible for compliance with call recording disclosure laws in their jurisdiction. California is a two-party consent state, and the service can be configured to tell callers that calls may be recorded.

9. Intellectual Property

Our name, our website, our own products, and our pre-existing tools remain the property of Syntria Labs. Your business information, your content, your customers' information, and the finished software built for you are your property as described in section 4. You grant us a license to use your material solely to build and run the software you have asked for.

10. Limitation of Liability

Syntria Labs is not liable for any indirect, incidental, or consequential damages arising from the use of our services or of software we built. Our total liability is limited to the fees you have paid us in the 3 months preceding the event giving rise to the claim.

Software can contain defects. We fix defects in work we delivered as part of the care plan or as the quote describes, but we do not warrant that software will be error-free, and we are not liable for business decisions made on the basis of its output.

11. Indemnification

You agree to indemnify and hold Syntria Labs harmless from any claims, damages, or expenses arising from your use of our services, the material you provide to us, content you publish or send through the software, or your violation of these Terms.

12. Modifications

We may modify these Terms at any time. We will notify active clients of material changes by email at least 30 days in advance. Continued use of our services after changes take effect constitutes acceptance of the modified Terms.

13. Termination

We may suspend or end our services if you violate these Terms, fail to pay, or use the services in a way that could harm our business, other clients, or third parties. You may end our services at any time. On termination we hand over your code, data, and accounts, delete our copies on request, and end any access you had granted.

14. Governing Law

These Terms are governed by the laws of the State of California. Any disputes will be resolved in the courts of Orange County, California.

15. Service-Request Text Messages

Where service-request texting is enabled for a phone line Syntria Labs operates, a person may voluntarily opt in during an answered call to receive transactional text follow-up about their specific request. Only a clear affirmative answer after the SMS disclosure authorizes text messages. An unanswered call, silence, a decline, or a hang-up before affirmative consent does not authorize an automated text. Consent is not a condition of purchase or service and does not authorize marketing messages. Message frequency varies, usually one to three messages per request. Message and data rates may apply. Reply HELP for help or STOP to opt out. Carriers are not liable for delayed or undelivered messages. For support, email info@syntrialabs.com. See our Privacy Policy and the exact SMS consent process.

16. Contact

For questions about these Terms, contact us at info@syntrialabs.com.