Privacy Policy

Last updated: September 3, 2026

Syntria Labs ("we," "us," or "our") operates the website syntrialabs.com and builds and runs software for clients: websites, web applications, and iOS applications. This Privacy Policy explains how we collect, use, and protect information, both yours and that of the people whose details reach us through the software we run for clients.

Information We Collect

We collect information you provide directly to us, including:

• What you send through the project request form (name, business, email, phone, a link to an existing site or app, and what you say you want built)
• What you send through the team application form (name, email, phone, a link to your work, and what you write about it)
• Contact and business information you give us while we work together (names, addresses, branding, content, product and pricing details)
• Material you give us to build your software, such as text, photos, catalogs, customer lists, and data to migrate
• Payment information processed securely through Stripe (we do not store card numbers)

Where we host or operate software on a client's behalf, that software may also collect information from the client's own customers, for example:

• Form submissions, bookings, orders, and account details on a website or app we run
• Call data where we operate a phone line (caller phone numbers, recordings, transcripts, and the message taken)

Information About Other People

Much of what passes through software we run for a client is about that client's customers. We act on the client's instructions in respect of that information. We use it only to run the software and do the work the client asked for. We do not sell it, we do not use it to market to those people on our own behalf, and we do not use it for any other client. The client is responsible for confirming they are permitted to share it with us and for their own privacy notice to their customers.

How We Use Your Information

We use collected information to:

• Answer your request and prepare a quote
• Review your application to join the team
• Design, build, host, and maintain the software you asked for
• Send you previews, updates, invoices, and receipts
• Process payments and manage your care plan
• Respond to inquiries and provide support

We never use your material or your customers' information to train a public AI model, and we never sell, rent, or share it. Where an AI service is used to help write or check code or content during a project, your material is sent to it only for that work and is not used to train any model.

Access to Your Accounts

Building and running software often requires access to accounts of yours, such as a domain registrar, a hosting provider, a payment processor, or an app store developer account.

• Access is used solely for the work you asked for, and for nothing else
• Any credential is stored with restricted access, is never placed in a code repository, and is never shared with a third party
• You may revoke it at any moment, including by changing the credential yourself, and we will confirm when access has ended
• At launch, or on request, accounts are handed over to you and our access ends

SMS Messaging Privacy

If a caller affirmatively opts in during an answered call on a phone line we operate to receive service-request text messages, we use the caller's mobile number and consent record only to provide the requested transactional customer-care communication. An unanswered call, silence, a decline, or a hang-up before affirmative consent does not authorize an automated text. Message frequency varies, usually one to three messages per service request. Message and data rates may apply. Mobile information and text messaging originator opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes. Text STOP to opt out or HELP for help. Texting is optional and is not a condition of purchase or service. Read the exact SMS consent process.

Call Data and Recordings

Where we operate a phone line for a client, calls may be recorded and transcribed for quality and service delivery. Call data is used to give the client summaries and messages. We retain call data for the duration of the client's service plus 30 days after cancellation. California is a two-party consent state, and the service can be configured to disclose recording to callers.

Third-Party Services

We use the following third-party services to operate our website and the software we build:

• Stripe: secure payment processing for our invoices and, where a client chooses it, for payments inside their software
• Postmark: transactional email delivery, including form confirmations
• Vercel and Render: website, API, and application hosting, plus Vercel's privacy-friendly page-view analytics on our own site, which sets no cookie and builds no cross-site profile of you
• Cal.com: the booking page, if you choose to book a call
• Apple and Google: app distribution through the App Store and Google Play for apps we publish or publish on a client's behalf
• Retell AI and Twilio: voice agent processing, call handling, transcription, phone numbers, and call routing, only for clients who have a phone line operated by us

Each of these services has its own privacy policy governing data it processes. Software we build for a client may use additional services chosen with that client, which the client's own privacy notice covers.

Data Security

We implement reasonable security measures to protect your information. Payment data is processed entirely by Stripe and never touches our servers. Communications with our website and APIs use HTTPS encryption. Credentials you provide for account access are stored with restricted access and are never placed in a code repository or shared with a third party.

Data Retention

We retain project requests and applications for as long as needed to answer them and for our records. We retain your business information, project material, and data for the duration of our work together and your care plan. Call data is retained for the duration of a client's service plus 30 days. You may request deletion at any time, and on termination we hand over your code and data and delete our copies on request.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of non-essential communications
• Withdraw any account access you previously granted, at any time

California residents have additional rights under the CCPA, including the right to know what personal information is collected and to request its deletion. We do not sell personal information as that term is defined by the CCPA.

Cookies

Our own pages do not use advertising cookies or third-party ad trackers. Page-view analytics on syntrialabs.com set no cookie. Software we build for a client may use cookies or similar storage for sign-in, carts, and preferences, described in that client's own privacy notice.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify active clients of material changes by email.

Contact Us

If you have questions about this Privacy Policy or your data, contact us at info@syntrialabs.com.